Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how Mid Culture (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, use our services, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, phone number, and delivery address.
• Billing and shipping information.
• Order and purchase details.
• Account login information.
• Product reviews, referrals, loyalty information, and gift card details.
• Messages or information you provide when contacting customer support.
• Device information, browser type, IP address, and website usage data.
• Information collected through cookies and similar technologies.

You may choose not to provide certain information, but this may prevent you from using some website features or completing an order.

How We Collect Information

We may collect information:

• Directly from you when you create an account, place an order, contact us, or submit a review.
• Automatically when you browse or use our website through cookies, pixels, and similar technologies.
• From service providers such as Shopify, payment processors, shipping companies, analytics providers, and marketing partners.

How We Use Your Information

We may use your personal information to:

• Process and deliver your orders.
• Process payments, returns, refunds, and exchanges.
• Create and manage your account.
• Provide customer support.
• Send order confirmations and service-related communications.
• Send promotional messages, where permitted.
• Improve our website, products, and services.
• Understand customer preferences and website usage.
• Detect fraud, security threats, or unauthorized activity.
• Comply with legal obligations and enforce our terms.

Cookies

We use cookies and similar technologies to operate and improve our website, remember your preferences, process orders, and understand how visitors use our website.

You can disable or delete cookies through your browser settings. However, doing so may affect certain website features and functionality.

Our website may also use cookies provided by Shopify and other third-party services. You can learn more about Shopify cookies at:
https://www.shopify.com/legal/cookies

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

• Shopify and website service providers.
• Payment processors.
• Shipping and delivery providers.
• Customer support and communication providers.
• Marketing and advertising partners.
• Analytics and cloud-storage providers.
• Professional advisers and legal authorities when required by law.

We do not sell your personal information for money. Third-party service providers may use your information only as necessary to provide their services or according to their own privacy policies.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Information

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can delete it.

Data Security

We take reasonable steps to protect your personal information. However, no online system or method of transmission is completely secure.

Please avoid sending sensitive information through unsecured communication channels.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our products and services.
• Maintain your account.
• Complete transactions.
• Comply with legal requirements.
• Resolve disputes.
• Enforce our agreements and policies.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request a copy of your information.
• Withdraw your consent where applicable.
• Opt out of promotional emails.
• Restrict or object to certain processing activities.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email. We may still send non-promotional messages related to your orders or account.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

International Data Transfers

Your personal information may be stored or processed outside Bangladesh by our service providers, including Shopify, payment processors, shipping providers, and analytics services.

We take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page, along with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: