Refund Policy

Returns & Store Credit

We want you to shop with confidence. If your purchase qualifies for a return under our policy, you may return the item in exchange for Store Credit equal to the original purchase value.

Store Credit can be used on any product available online or in-store, with no minimum purchase requirement. For example, if you purchased an item worth 5,000 BDT, you will receive 5,000 BDT in Store Credit to use toward a future purchase.

Store Credit will be issued after the returned item has been received and approved through our inspection process.

Exchange Policy

We offer a 7–10-day exchange policy. You have 7–10 days after receiving your item to request an exchange.

Once your request is approved, the inspection and exchange process will be completed within 7–10 working days.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and work to resolve it.

Non-Returnable Items

Certain items cannot be returned, including custom, personalized, and special-order products. Please contact us if you have questions about a specific item.

Sale items and gift cards are also non-returnable.